Help the business company build the POS system and create an effective dashboard function to solve our client's problems successfully.
Abacus Business Computer LLC. is a business consultant company in New York City. They are experts in restaurant, salon, and retail with over 20 years of experience and got satisfaction from 5,000 shops. However, their POS system lacks the dashboard function and makes user complaints about it.
POS system can create reports on how well your team performs, keep a record of how often your employees are on time for work, and keep an eye on the products you’re selling.
We interviewed 6 Salon store managers and asked them questions like:
• What’s your pain-points when you manage your store?
• What’s your main purpose when you use our system?
• What’s your pain-points when you use our current system?
By analyzing the journey map, we organized the scenarios, expectations, and opportunities of users in every step and found that users wasted a lot of time to check employee performance, analyze performance and compare employees.
By making competitive analysis, we found that all competitors have common function like: sales performance summary, sales performance analysis and comparison.
In the user interview, we asked users which key indicator are they most concerned. Based on their feedback, we sort out the key elements which needed to be shown in the information architecture.
POS system doesn’t have the dashboard function so we need to build the first style guide for it, including typography, color, components, charting, and tables.
UX key metrics:
1. Legibility: Font monospace + Dynamic type
2. Consistency: Brand color blue (means professional and trust)
3. Accessibility: use Contrast Grid to follow W3C 2.0 contrast
4. Intuition: Color-favored card (green means up and red means down)
5. Scalability: 8-point Grid makes no blurry half-pixel offsets on user's different devices.
Users use the table to organize the data by themself, which has low efficiency and wastes them a lot of time. Therefore, we use data visualization to provide the information they need. Users can interact with data visualization for further research.
Through user research, user hopes to see an overall review of the employee’s performance before viewing the details. If the employee’s performance does not match his expectations, he will take the time to look at the details.
Through user research, user care most about is whether employees can meet the sales expectations this month. Therefore, we use the employee's historical sales data to predict the sales trends in the future and help managers understand sales situation in advance to take corresponding measures.
By user research, we found that users often need to compare employee's performance when they need to promote, lay off or downgrade employees. However, there is no feature to help them compare employee performance. So we made a wireframe to decide what architecture to use to present the comparative function.
Based on user research, we sorted out the employee indicators that users care most about as a comparison factor. They are very concerned about the employee’s performance among employees at the same level. So we use data visualization to make it easy for managers to identify the position of employees at a glance.
We crafted the visuals from scratch and applied the new style guide. This is part of Hi-Fi Mockups.
• After usability testing, the new design brought a double digit DAU increase.
• Well received by users and stakeholders.
• A selling point for Pos System and helped acquire new customers.
